How do I book a cleaning service?
You can easily book online through our website by selecting your service type, number of rooms, and preferred date. If you need help, feel free to contact us directly.
Still Have Questions? Our Staff Would be Happy to Assist You.
Booking & Scheduling
Can I schedule recurring cleans (weekly/fortnightly/monthly)?
Yes, absolutely! We offer flexible recurring cleaning options to suit your lifestyle, including:
- Weekly
- Fortnightly (every 2 weeks)
- Monthly (every 4 weeks)
You’ll also receive automatic discounts when you book recurring services — a great way to save while keeping your space consistently clean. You can adjust or cancel anytime with notice.
Can I reschedule or cancel a booking?
Yes, just contact us at least 24 hours in advance to reschedule or cancel. We’ll do our best to accommodate your needs.
Do I need to be home during the clean?
No, it’s entirely up to you. Many clients prefer to give us access and return to a spotless home. If you’re not home, we’ll arrange access details with you in advance.
How much notice do you need for a booking?
We recommend booking at least 24–48 hours in advance. Same-day or next-day slots may be available depending on location and availability.
Cleaning Services & Process
What’s included in a standard clean?
Our standard clean covers bedrooms, bathrooms, kitchen, and living areas. We dust, wipe, vacuum, mop, and sanitise all high-touch areas. You can view our full cleaning process on the site.
What’s the difference between a regular clean and a deep clean?
A deep clean goes beyond the basics — it includes detail work like scrubbing skirtings, cleaning behind appliances, and removing built-up grime. It’s perfect for spring cleaning or neglected spaces.
Do you offer end-of-lease bond cleaning?
Yes, our Move-In/Move-Out cleaning service is real estate agent approved and checklist-based. We help tenants, landlords, and property managers meet bond refund standards.
What if I only want a one-time clean?
That’s no problem! You can book a one-off clean with no long-term commitment. One-time and recurring options are available on all service pages.
Do you bring your own cleaning supplies and equipment?
Yes, all our cleaners are fully equipped with eco-friendly products and commercial-grade equipment. You don’t need to provide anything.
Pricing & Payment
How is the cleaning price calculated?
Prices are based on the number of bedrooms, service type, frequency, and any add-ons you choose. You can view our full pricing breakdown on our Pricing Page.
Do you charge hourly or fixed rates?
We charge fixed rates based on your booking details, so there are no surprises. You’ll always know what to expect before we arrive.
Are there any hidden fees?
No — we believe in transparent pricing. All costs are confirmed upfront before your appointment is locked in.
How do I pay for my cleaning service?
We offer two payment options:
1) After the clean is complete, you can transfer the amount to our bank account.
2) You can also pre-pay securely via our online booking system.
Do you offer discounts for regular bookings?
Yes! You’ll receive 10–20% off for weekly, fortnightly, or every-3-weeks recurring bookings. Discounts are automatically applied when selecting recurring service.
Access & Arrival
What if I live in an apartment with no visitor parking?
We kindly ask that you confirm parking arrangements before the booking. If access is restricted, we may need to adjust or reschedule the job.
Can I provide access details in advance?
Yes — you can give us entry codes, keys, or instructions during booking or by messaging us directly.
What happens if your team can’t access the property?
We’ll try contacting you first. If we can’t access the property within a reasonable wait time, a cancellation fee may apply.
Products, Safety & Insurance
Are your cleaning products safe for pets and children?
Absolutely. We use non-toxic, biodegradable products that are safe for families, kids, and pets.
Are your cleaners fully insured and police-checked?
Yes, all of our cleaners are fully insured, police-checked, and trained to deliver consistent results.
Do you use eco-friendly cleaning products?
Yes — environmental care is a big part of our brand. We use eco-friendly, non-toxic products in all standard and deep cleans.
What if I’m not satisfied with the cleaning?
We offer a 100% satisfaction guarantee. If anything is missed, we’ll return to fix it free of charge.
Invoicing & Bond Cleaning
Will I receive an invoice for my service?
Yes, every clean comes with a digital invoice sent to your email for your records.
Can I get a tax receipt for end-of-lease cleaning?
Yes. We issue detailed receipts that meet most real estate agency requirements.
Do you guarantee bond refund with your move-out clean?
While we don’t guarantee the bond itself, we follow the industry checklist required for most agents. If something is missed, we’ll return promptly to resolve it.