At TrueSpark Cleaning, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy outlines how we collect, use, and safeguard your data in accordance with Australian Privacy Principles under the Privacy Act 1988 (Cth).
What information do we collect?
We collect personal information when you visit our website, request a quote, make a booking, or communicate with us directly. This may include:
– Full name
– Email address
– Phone number
– Residential or service address
– Payment information (processed securely by third-party providers)
– Booking details and service preferences
How do we collect information?
We use your personal data to:
– Provide and manage your cleaning services
– Communicate with you about bookings, invoices, or feedback
– Improve our website, services, and customer experience
– Send relevant offers or updates (if you’ve opted in)
– Meet legal and contractual obligations
Data Protection & Security
We take all reasonable steps to protect your personal data from misuse, interference, or unauthorised access. Your information is stored securely, and payment details are encrypted via our trusted third-party payment gateway.
Sharing with Third Parties
We only share your personal data with trusted third parties when necessary to deliver our services — such as payment processors, SMS/email platforms, or service scheduling tools. We do not sell or rent your information to any other parties.
Cookies and Analytics
Our website uses cookies and tools such as Google Analytics to improve performance and understand user behaviour. These do not collect personally identifiable information unless you choose to submit it via forms.
Your Rights and Choices
You can request access to, correction of, or deletion of your personal information at any time by contacting us at info@truesparkcleaning.com.au. You may also unsubscribe from marketing communications using the links provided in our emails.
Updates to This Privacy Policy
This policy may be updated from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Last updated: May 2025